The Better Business Bureau provides Business Reviews on both BBB Accredited Businesses and Non-Accredited Businesses. However, there are some advantages to choosing to work with accredited businesses when you’re ready to start a project, have repairs performed or make a purchase. If a business has been accredited by the BBB, it means the BBB has determined that they meet accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. The Better Business Bureau also offer free mediation and arbitration services to our accredited businesses and their customers, though not every case is eligible for arbitration.